NLP - Neuro Linguistic Programming - is the study of what behaviour works. It is a way of coding and reproducing excellence so that people can consistently achieve the results that they want for themselves and their businesses. Using NLP to study excellence has led to a series of discoveries of details and strategies that make the difference between the top performers and the rest. By learning to master the techniques and thinking in this book, the reader should learn how to manage their experiences to achieve more of what they really want. The techniques that have been discovered should enable readers to: accelerate the ability to learn; improve the quality of the way they relate to people with whom they live and work; develop flexibility so that they have more choice and therefore more influence; improve the ability to gain the co-operation of those around them; manage thoughts and feelings so that they become the master of their emotions; and develop the ability to trust and use the unconscious mind.