Outrageous!: Unforgettable Service...Guilt-free Selling by T. Scott Gross
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Outrageous!
Summary
Arguing that it is customer service not cut-throat selling that woos customers and their chequebooks, T. Scott Gross here presents advice on delivering extraordinary customer service with his POS (Positively Outrageous Service) programme.
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Outrageous! Summary
Table of Contents
Guilt-free selling; positively outrageous service!; four steps - hard-serve, soft sell; that's why there's Hell!; selling commandments for service fanatics; trends and more; the people part; leading the team; emotional labour; two-way street emotional labour; developing customer eyes; big mouth; things servers have to know; opening lines; POS stories; POS marketing WOWs and bloopers.
Additional information
CIN0814479863VG
9780814479865
0814479863
Outrageous!: Unforgettable Service...Guilt-free Selling by T. Scott Gross
Used - Very Good
Paperback
Amacom
19980611
304
N/A
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