Positively Outrageous Service by T. Scott Gross
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Positively Outrageous Service
Summary
A corporate consultant and quality service expert describes the P.O.S. (Positively Outrageous Service) method for dealing with and winning customers, providing helpful guidelines on how to identify what customers really want, energize one's employees, create customer loyalty, and more. Reissue.
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Positively Outrageous Service Summary
Additional information
CIN0446394688G
9780446394680
0446394688
Positively Outrageous Service by T. Scott Gross
Used - Good
Paperback
Little, Brown & Company
19940401
236
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
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