Name: The New Art of Managing People, Updated and Revised By Tony Alessandra
SKU: 9781416550624
Price: 3.97 USD
Availability: InStock

The New Art of Managing People, Updated and Revised Summary

The New Art of Managing People, Updated and Revised: Person-to-Person Skills, Guidelines, and Techniques Every Manager Needs to Guide, Direct, and Motivate the Team by Tony Alessandra

A fully revised and updated edition of the management classic which offers updates on crucial guidelines and techniques for developing the interpersonal skills necessary to improve relations with employees, assessing and improving current working situations, understanding the differences between people, and numerous other methods for creating a positive work environment and increasing productivity and profitability.

In addition, the eight new chapters reflect the latest developments in the field including Planning and Goal Setting, Developing Ethical Guideposts, Valuing Diversity and Promoting Change. Management is an ever-expanding area of study, and every business school professor, executive, and aspiring manager should read this essential guide to creating a friendly and productive working atmosphere.

About Tony Alessandra

Dr. Phillip L. Hunsaker is a Professor of Management and Director of Management Programs in the School of Business Administration at the University of San Diego. He is an internationally recognized consultant, seminar leader and speaker in the areas of personal, management, and organizational development.

Dr. Hunsaker has authored over 100 publications, including numerous articles in academic and professional journals and the best-selling books You Can Make It Happen: A Guide to Personal and Organizational Change (Addison-Wesley, 1977); Managing Organizational Behavior (Addison-Wesley, 1986); and Strategies and Skills for Managerial Women (Southwestern, 1986).

Contents

Preface

1 Building Productive Managerial Relationships

The Interactive Approach to Managing People

Principles of Interactive Management

Increasing Employees' On-The-Job Effectiveness

Understanding People

Interactive Communication Skills

Constructive Manipulation

What to Expect

ADJUSTING EFFECTIVELY TO PERSONAL STYLE DIFFERENCES

2 Learning How to Learn

The Learning Model

Dimensions of Learning

Individual Learning Styles

Learning Modes

Learning Style Types

Characteristics of Learning Style Types

Learning Styles and Problem Solving

Guidelines for Managing the Learning Process

3 Doing Unto Others

Behavioral Styles and Interpersonal Problems

Unproductive Behavior

Identifying Behavioral Styles

Behavioral Flexibility

Behavioral Styles and Interactive Management

4 Deciding How to Decide

The Dimensions of Decision Style

Four Basic Decision Styles

Back-Up Styles

Mixed Styles

Characteristics of Each Decision Style

Is There a Best Decision Style?

Advantages of Each Style

Problems of Each Style

Coping Productively with Other Styles

Applications to Integrative Management

5 Analyzing Transactional Styles

Ego States

Transactions

Strokes

Life Positions

Trading Stamps

Use of Time

Games

Stopping Games

Interventions

TA and Interactive Management

INTERACTIVE COMMUNICATION SKILLS

6 The Art of Questioning

Why People Ask Questions

Types of Questions

Questioning Strategies and Techniques

7 The Power of Listening

Gripes about Managers

Categories of Listeners

Barriers to Effective Listening

The Nineteen Commandments of Power Listening

Exercises to Improve Your Listening Skills

Listening and Interactive Management

8 Projecting the Appropriate Image

Components of Image

Image and Interactive Management

9 Communicating Through Voice Tones

10 Using Body Language Effectively

Interpreting Body Language Gestures

Interpreting Gesture Clusters

Using Body Language

11 Spatial Arrangements Say Things

Territory

Environment

Things

Using Territory and Environment to Facilitate Communication

Personal Space

Interpersonal Space

Interpersonal Space Strategies

Special Arrangement Determinants

Implications for Interactive Management

12 How Your Use of Time Talks

Accuracy

Scarcity

Repetition

13 Making Sure with Feedback

Types of Feedback

Using Feedback Effectively

INTERACTIVE PROBLEM-SOLVING

14 Problem-Solving Together

Problem Definition

Action Planning

Implementation

Follow-Through

15 Defining the Problem

Step 1: Establish Trust Bond

Step 2: Clarify Objectives

Step 3: Assess Current Situation

Step 4: Identify Problems

Step 5: Define and Analyze Problems

Step 6: Agree on Problems to be Solved

16 Developing Action Plans

Step 1: Check the Trust Bond

Step 2: Establish Decision-Making Criteria

Step 3: Develop Action Alternatives

Step 4: Evaluate Action Alternatives

Step 5: Decide on an Action Plan

17 Implementing Action

Step 1: Check the Trust Bond

Step 2: Assign Tasks and Responsibilities

Step 3: Set Up an Implementation Schedule

Step 4: Reinforce Commitment and Activate

18 Following Through

Step 1: Check the Trust Bond

Step 2: Establish Criteria for Success

Step 3: Determine How to Measure Performance

Step 4: Monitor Results

Step 5: Take Corrective Action

19 What Do You Do with What You've Learned?

Use the Interactive Management Problem-Solving Process to Improve Your Interactive Management Skills

Index

Additional information

Sku

CIN1416550623VG

ISBN 13

9781416550624

ISBN 10

1416550623

Title

The New Art of Managing People, Updated and Revised: Person-to-Person Skills, Guidelines, and Techniques Every Manager Needs to Guide, Direct, and Motivate the Team by Tony Alessandra

Author

Tony Alessandra

Condition

Used - Very Good

Binding type

Paperback

Publisher

Simon & Schuster

Year published

20090119

Number of pages

368

Prizes

N/A

Cover note

Book picture is for illustrative purposes only, actual binding, cover or edition may vary.

Note

This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us

The New Art of Managing People, Updated and Revised Tony Alessandra

The New Art of Managing People, Updated and Revised by Tony Alessandra

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The New Art of Managing People, Updated and Revised Summary

The New Art of Managing People, Updated and Revised: Person-to-Person Skills, Guidelines, and Techniques Every Manager Needs to Guide, Direct, and Motivate the Team by Tony Alessandra

About Tony Alessandra

Table of Contents

Additional information

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