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Partial table of contents:; MANAGEMENT AND ORGANIZATION; Total Quality Management (E. Chaffee & L. Sherr); Building a Total Quality Culture (J. Champoux & L. Goldman); Leadership, Values, and the Nonprofit Organization (E. Power); HUMAN RESOURCES; The Board of Directors (B. Burgess); The Total Quality Approach to Staff Development and Training (L. Geringer); Managing Today's Volunteers in the Training Process (P. Arrington); EMPLOYEE COMPENSATION AND BENEFITS; Designing Effective Personnel Policies (D. Disney); Performance Evaluation (M. Michaels); FUND-RAISING; Direct Mail Fund-Raising (C. Clark); Annual Giving Programs (N. Doty & B. Cox); MARKETING AND COMMUNICATIONS; Developing a Customer Focus (M. Knight & D. Gallaro); CONSULTANTS; Fund-Raising Consultants (H. Goldstein); FINANCIAL MANAGEMENT; Budgeting (R. Reynolds); LAWS AND REGULATIONS GOVERNING NONPROFIT ORGANIZATIONS; Law and Taxation (B. Hopkins); Index.