Choosing among alternative approaches; the relevance of theory to practice; case management - interviewing, assessment and recording - interviewing and communicating, asking "good" questions, assessment, multidisciplinary assessments, assessing organization, record keeping; case management - counselling, networking and mobilizing resources - counselling, two counselling models, framework for understanding counselling, networking, a network assembley, a problem solving network meeting, a network construction, mobilizing resources; crisis intervention - what do we mean by crisis?, crisis and stress, techniques of crisis intervention, framework for understanding crisis intervention, coping with catastrophe; task-centred practice - how the task-centred approach developed, the benefits of using task-centred methods, comparison with crisis intervention, some techniques in each of the five phases, framework for understanding task-centred practice; the psychosocial approach - the psychosocial approach as a method of understanding, assessing ego strengths, criticisms of the psychosocial approach, some benefits and some techniques of the psychosocial approach, framework for understanding the psychosocial approach; behavioural social work - four types of learning, some techniques and procedures, the growth of cognitive-behaviour therapy, framework for understanding behavioural approaches; working with families - understanding family dynamics, four theoretical viewpoints in family therapy, beginning to work with families, working with couples, framework for understanding family and marital work; working with groups - types and purposes of groups, planning the group, stages of development and the worker's tasks, handling difficulties in groups, assertiveness training; ending social work intervention.
