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Part I: The Networker's Perspective: The Cult of the Deal. The Manager as Networker. Directing Your Own Central Intelligence Agency. Part II: Managing Relationships and Networks Inside the Organization: Managing Up, Down, and Sideways. Bottlenecks and Bridges. Managing Serendipity. Managing Diversity. Handling Conflict and Crisis. Part III: Managing Relationships and Networks Outside the Organization: Finding Good People (or changing jobs). Building Relationships with Customers and Clients. Managing Suppliers. Networking Clubs. Cooperating with Competitors. Conclusion.