Managing Quality Customer Service by William B. Martin
Unfortunately we do not have a summary for this item at the moment
Managing Quality Customer Service
Managing Quality Customer Service
Summary
Provides an outline of the actions managers need to take in order to deliver quality customer service. The author examines each stage of customer service management including recruitment, training, team building and proactive problem-solving.
Managing Quality Customer Service Summary
Table of Contents
Understanding your customer; setting quality standards; building a winning team; checking up; proactive problem-solving.
Additional information
GOR001198705
9780749403522
0749403527
Managing Quality Customer Service by William B. Martin
Used - Very Good
Paperback
Kogan Page Ltd
1991-01-30
96
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us