Zapp!: Lightning of Empowerment by William C. Byham
Empowerment is the key to superior performance and means motivating every employee towards continual improvement in quality, output, sales and customer satisfaction. This fable about a man called Joe Schomoe explains the approach in a different way to business books. There are two ways to read Zapp, first it is a detective story. The reader is invited to travel with Joe into the 12th dimension and see empowerment as a mysterious lightening bolt, zapping employees with energy and enthusiasm. Readers will soon realize how to bring the lightning of empowerment into their organisation. But Zapp is also a practical guide. Each chapter ends with a summary of the key principles of empowerment.