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Preface
1. Understanding the Traditional University
Problems and Opportunities
Assets Worthy of Preservation
Why Traditional Universities Do What They Do
Implications for Tuition and Cost Containment
Business Models and Value Propositions
2. The Reengineering Challenge
Flaws in the Academic Business Model
Building a Reengineering Portfolio
Implementation Considerations
Responsibilities for Reengineering
3. The New Scholarship of Teaching
Conceptual Underpinnings
Illustrative Applications
Two Outside the Box Proposals
Organizing for Improvement
4. The Cost of Teaching
Alternative Approaches
Design of Teaching Systems
Modeling from University Transactional Data
Extending the Model across the Campus
Areas of Application
5. Financial Planning and Budgeting
Envisioning University Information
Coherent Financial Planning
Coherent Resource Allocation
A Model for Balancing Mission and Margin
Conclusion
Appendixes
A. Teaching and Learning Principles
B. Course-Based ABC
C. Computer-Aided Course Design
D. Incremental Cost of Enrollment
E. Smart What-Ifs in the Course-Based ABC Model
F. Margin Equivalents for Start-Up Programs
G. Extensions to the Mission-Margin Model
Notes
Bibliography
Index