Five Star Service: How to Deliver Exceptional Customer Service by Michael Heppell
2015. Third Edition. 273 pages. Signed by the author. Pictorial paper cover. Signed by the author to title page. Book is in better condition than most examples of this age. Neat, clean, well bound pages with very minimal foxing, tanning and thumbing. Small inscriptions and neat labels may be present. Paper cover has mild edge wear with light rubbing and creasing. Some light marking and sunning.