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Part 1 Outlook basics: exploring Outlook; working with profiles; using Outlook with an Internet service provider. Part 2 Communicating with e-mail: creating and sending messages; reading and replying to messages; tracking and managing mail. Part 3 Working with contacts: creating contacts and distribution lists; finding and organising contacts; working with address books and directory services. Part 4 Managing time and details: working with the calendar; scheduling appointments and events; scheduling meetings; tracking tasks and managing projects; using the journal; using notes. Part 5 The Microsoft exchange sever advantage: a whole new outlook; sharing information; working offline or on the road. Part 6 Getting more out of Outlook: organising and managing folders; keeping your data secure; advanced e-mail techniques; using contacts effectively; using newsreader; using views effectively; making Outlook work for you. Part 7 Building Outlook applications: designing customs forms; working with fields; automating Outlook. Part 8 Appendices: becoming a Microsoft Office user specialist; Microsoft Office user specialist exam objectives; how to use the personal testing centre CD-ROM; productivity tips and shortcuts.