The world gets smaller and contacts get faster but whether it's by computer or with pen-and-ink, the need to be able to communicate effectively in writing remains as important as ever. So whether you want to get in touch with a pen-pal, an e-pal, your bank manager, the editor of a newspaper, to make a complaint or declare your undying love, this text should show you how to make the most of your correspondence. Direct and very accessible, this guide shows you the general rules of good letter writing and also provides specific advice on letters for particular occasions. The guide offers: practical advice on the techniques of good letter writing; help with finding something to say and in planning your letter, for those tricky occasions as well as more ordinary ones; guidelines for letters for all occasions, both formal and informal; and help with grammar and punctuation so your letter is faultless.