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The principles of adult learning; training needs analysis; survey methods and techniques; location of training; researching a topic; objectives; demonstrating a skill; session plans; methods of instruction; group methods; games, simulations and role plays; measuring trainee achievement; trainer effectiveness; questioning; difficult situations and nerves; motivation and attention; barriers to effective communication; non-verbal communication; testing; training aids; the overhead projector; contract learning; budgets; multiculturalism in training; competency-based training; outdoor-based training; getting ready.