This is a collection of model letters for every conceivable occasion, from job applications to direct mail promotion, and from appeals to condolences. This edition has been revised for the late 1990s, particularly with regard to the law and new technology.
Complete Business Letterwriter Résumé
Complete Business Letterwriter Greville Janner
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Sommaire
Part 1 Form and formalities: the shape of a letter; hail and farewell; signatures and postscripts; lists and schedules; references on letters; the layout; acknowledgements and standard forms; titles. Part 2 Style and grammar: style; grammatical thoughts and ungrammatical words; punctuation and self-expression; brevity; the choice of words; cliches; officialese and jargon; wit and humour; similes and metaphors. Part 3 Tact and tactics: modesty matters; flattery; the art of rudeness; rude retorts; reprimands, warnings and complaints; in a tight corner; apologies; lies - black and white; replies to lies; on a personal note; letters overseas; the human races; following up. Part 4 Letters for occasions: introductions and references; letters that sell; applying for posts; interviews for jobs; retirement and after; congratulations and condolences; thank you; appeals; occasions for letterwriting. Part 5 Supplies, systems and staff: stationery and supplies; the envelope; files and filing; notes; secretaries and other aids. Part 6 The law on letters: introduction to part 6; copyright; libel and slander; sedition; other traps; affadavits and oaths; the effect of a signature; negligence; responsibility for letters; contracts; contracts of employment; letters in dispute; without prejudice; proof and posting; appendices.
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