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Part One Management 1 The Management Process 2 History of Management Thought 3 Ethical Behavior and Social Responsibility Part Two Environment 4 External Environment and Organizational Culture 5 International Management 6 Entrepreneurship and Small Business Management Part Three Planning and Controlling 7 The Decision-Making Process 8 Fundamentals of Planning 9 Fundamentals of Control 10 The Strategic Management Process Part Four Organizing 11 Fundamentals of Organizing 12 Organizational Change and Development 13 Human Resource Management Part Five Leading 14 Essentials of Leadership 15 Foundations of Individual Behavior 16 Motivation Th eory and Practice 17 Teams and Teamwork 18 Communication, Conflict and Negotiation Management Cases for Critical Thinking Chapter Cases Self-Test Answers Glossary Endnotes Organizational Index Name Index Subject Index