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The Telephone Interviewer's Handbook Patricia A. Gwartney

The Telephone Interviewer's Handbook par Patricia A. Gwartney

The Telephone Interviewer's Handbook Patricia A. Gwartney

€19.00
État - Bon état
Disponible en seulement 1 exemplaire(s)
Bon état

Résumé

The book will train new interviewers on all aspects of conducting telephone interviews. The volume will begin broadly, reviewing types of surveys, the interviewer's role in the survey process, research on survey research, ethics, laws that protect telephone interviewing, and respondents' rights.

The Telephone Interviewer's Handbook Résumé

The Telephone Interviewer's Handbook: How to Conduct Standardized Conversations Patricia A. Gwartney

"Survey organizations should make this handbook an integral part of their training of telephone interviewers. It covers in a clear and direct manner all aspects of the interviewing process and incorporates the latest knowledge about what makes effective interviewers in today's challenging survey environment." -David R. Johnson, professor of sociology, human development and family studies, and demography and former director of the Survey Research Center, Penn State University and the Bureau of Sociological Research, University of Nebraska-Lincoln

À propos de Patricia A. Gwartney

Patricia A. Gwartney, Ph.D., is professor of sociology at the University of Oregon, Eugene. An internationally known expert in the field of survey research, she was the founding director of the University of Oregon Survey Research Laboratory (OSRL).

Sommaire

List of Exhibits and Figures. Preface. Acknowledgements. About the Author. 1. Introduction. 2. Who Conducts Surveys? 3. Survey Professionalism. 4. What to Expect in Telephone Interviewer Training. 5. Calling. 6. Introducing the Standardized Interview. 7. Asking Questions in the Standardized Interview. 8. What to Expect in the Survey Workplace. 9. Concluding Comments. Appendix A: Glossary. Appendix B: Example Forms. Notes. Bibliography. Index.

Informations supplémentaires

GOR012238660
9780787986384
0787986380
The Telephone Interviewer's Handbook: How to Conduct Standardized Conversations Patricia A. Gwartney
Patricia A. Gwartney
Research Methods for the Social Sciences
Occasion - Bon état
Broché
John Wiley & Sons Inc
2007-05-18
336
N/A
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