Many organisations, such as banks, building societies, bookshops, lose thousands of pounds each year because their staff and other resources are undermined by acts of crime and aggression. This book recognises the scale of the problem and offers organizations an action plan to help limit the damage caused by theft, attacks on personnel and other acts of crime. It covers all aspects of coping with the effects of crime, including, tackling long term problems, when to call in professional counsellors and the implications for training courses. The book is packed with case illustrations and practical exercises to help the reader take positive action. Published in association with Victim Support,and provides an authoritative guide applicable to a wide range of organizational settings. Illustrates practical techniques to help staff who are victims and limit potential crime.