Using a basis of transactional analysis, this text takes models used by psychotherapists worldwide, converts them into terms that can be more easily understood and relates them specifically to what happens at work. Drawing on examples from a broad spread of organizations, it shows how the reader might use these theories to interpret the dynamics between people and make better choices about responses. Aiming to expand the reader's range of options, this work uses some self-awareness activities to help eliminate unhelpful patterns from the past and replace them with resourceful new ways of thinking, feeling and behaving.